This Privacy Policy describes how chronoshine.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit, browse, or make a purchase.
Contact
If you have any questions, need more details about our privacy practices, or would like to make a complaint, please contact us:
Collecting Personal Information
When you visit the Site, we collect certain information to provide a secure and seamless experience. This includes details needed to process your purchases and information that helps us improve our services.
Device information
- Purpose: to load the Site correctly for you and analyse usage to improve performance.
- Source: collected automatically via cookies, log files, web beacons, tags, or pixels.
- Shared with: Shopify (our store platform).
- Data collected: browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.
Order information
- Purpose: to process your order, arrange shipping, provide invoices/confirmations, communicate with you, screen orders for potential risk or fraud, and send marketing updates (when you’ve opted in).
- Source: collected directly from you.
- Shared with: Shopify.
- Data collected: name, billing/shipping address, payment details, email address, and phone number.
Customer support information
- Purpose: to provide assistance and resolve issues.
- Source: collected directly from you when you contact us.
Sharing Personal Information
We share your Personal Information with trusted service providers to help us deliver our services. For example:
- Shopify powers our online store — see their policy here: Shopify Privacy Policy.
- We may share information if required by law or to protect our rights.
Behavioural Advertising
We use your information to deliver relevant marketing and ads. This may involve:
- Google Analytics (read more here).
- Shopify Audiences and advertising partners to show you relevant offers.
For more on targeted advertising and your choices, visit the NAI education page.
Using Personal Information
We use your information to:
- Offer products for sale.
- Process payments, shipping, and orders.
- Keep you updated with news, product releases, and promotions (when opted in).
Lawful Basis (GDPR)
If you are in the European Economic Area (EEA), we process your data under these lawful bases:
- Your consent.
- Performance of our contract with you.
- Compliance with legal obligations.
- Legitimate interests that don’t override your rights.
Retention
We keep your information for as long as necessary to provide services and comply with obligations, unless you request deletion.
Your Rights
EEA/UK customers (GDPR): You can request access, correction, transfer, or erasure of your personal data. Contact us at support@chronoshine.com.
California customers (CCPA): You have the right to request access, correction, or deletion of your data. You may also opt out of data “sales.”
Cookies
We use cookies to improve your browsing experience, store preferences, and understand how visitors use our site. Some cookies are essential; others are for analytics or advertising.
You can manage cookies via your browser settings. Blocking cookies may affect how the Site functions.
Do Not Track
We do not change our data collection when we receive a “Do Not Track” signal from your browser, as there is no consistent industry standard.
Changes
We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements.
Complaints
If you’re unhappy with how we handle your data, please contact us first. You also have the right to raise your concern with your local data protection authority.
