We want you to be 100% happy with your CHRONO SHINE Experience. If something’s not right, we’re here to help.
30-Day Money Back Guarantee
We want you to feel confident when restoring your watch with CHRONO SHINE. That’s why every purchase of The Ultimate Kit is backed by our 30-Day Money Back Guarantee.
If you’re not satisfied with your results, here’s how the process works:
- Proof of Results
Before a refund can be approved, we ask that you provide clear before-and-after photos of your restoration attempt. This helps us understand your experience and ensure the guarantee is used fairly. - Contact Support First
Reach out to our support team at support@chronoshine.com within 30 days of delivery. We’ll provide next steps and confirm the correct return address (as this may differ from our main business address). - Return Shipping
All items must be returned at the buyer’s expense. We recommend using a tracked service, as we cannot issue a refund for items lost in transit. - Condition of Returned Items
The kit must be returned complete, with all components included and in reasonable condition. Used items are accepted — we understand you’ll have tested the kit — but excessive damage or missing components may void the guarantee. - Refund Timeline
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.
This guarantee is designed to give you peace of mind when trying CHRONO SHINE for the first time, while keeping things fair for both you and us.
Warranty Coverage
All CHRONO SHINE kits come with a 6-month warranty covering manufacturing defects on the rotary tool and any included components.
What’s covered:
- Mechanical or electrical faults in the rotary tool
- Faulty or missing components in your kit
What’s not covered:
- Damage from misuse, incorrect application, or normal wear and tear
- Consumables such as buffing pads, cloths, or polishing compound
If you encounter a fault, contact us at support@chronoshine.com with a description and photos of the issue. We'll assess and either replace the item or offer a solution as quickly as possible.
Need Help?
We’re a small team of enthusiasts passionate about helping you get the best results. If you're unsure whether something qualifies, or just need guidance — reach out. We’re happy to help.
