We want you to be 100% happy with your CHRONO SHINE Experience. If something’s not right, we’re here to help.

30-Day Money Back Guarantee

We want you to feel confident when restoring your watch with CHRONO SHINE. That’s why every purchase of The Ultimate Kit is backed by our 30-Day Money Back Guarantee.

If you’re not satisfied with your results, here’s how the process works:

1. Proof of Results
   Before a refund can be approved, we ask that you provide clear before-and-after photos of your restoration attempt. This helps us understand your experience and ensure the guarantee is used fairly.
2. Contact Support First
   Reach out to our support team at support@chronoshine.com within 30 days of delivery. We’ll provide next steps and confirm the correct return address (as this may differ from our main business address).
3. Return Shipping
   All items must be returned at the buyer’s expense. We recommend using a tracked service, as we cannot issue a refund for items lost in transit.
4. Condition of Returned Items
   The kit should be returned complete, with all components included. Your refund will be reduced to reflect the value of any items that cannot be resold — for example, consumables such as buffing pads or polishing paste once they have been used — as well as the value of any free shipping promotion included with your original order.
5. Refund Timeline
   Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.

This guarantee is designed to give you peace of mind when trying CHRONO SHINE for the first time, while keeping things fair for both you and us.

Warranty Coverage

All CHRONO SHINE kits come with a 6-month warranty covering manufacturing defects on the rotary tool and any included components.

What’s covered:

• Mechanical or electrical faults in the rotary tool
• Faulty or missing components in your kit

What’s not covered:

• Damage from misuse, incorrect application, or normal wear and tear
• Consumables such as buffing pads, cloths, or polishing compound

If you encounter a fault, contact us at support@chronoshine.com with a description and photos of the issue. We'll assess and either replace the item or offer a solution as quickly as possible.

International Import Charges

Wherever our carriers allow it, we pay any import duties and taxes upfront when your order is dispatched — so you don’t have to. Where this applies, those charges are already included in the price shown at checkout, and there’s nothing further to pay when your order arrives.

For destinations where paying duties upfront isn’t available, orders ship on a delivered-at-place basis. In those cases the recipient is responsible for any import VAT, duties, or customs handling fees charged by their local customs authority on arrival.

Need Help?

We’re a small team of enthusiasts passionate about helping you get the best results. If you're unsure whether something qualifies, or just need guidance — reach out. We’re happy to help.