At Chrono Shine, we’re committed to getting your order to you quickly, safely, and hassle-free — wherever you are in the world.
Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- If we experience a high volume of orders, dispatch times may be delayed slightly, but we’ll keep you updated by email.
Delivery Times
- United Kingdom: 2–4 business days via Royal Mail (24-hour express available at checkout).
- International Orders: Typically 7–14 business days depending on location and courier availability. Some regions may take longer.
Shipping Costs
- Shipping costs are calculated at checkout and vary depending on your location and service selected.
- Occasionally we run free shipping promotions, which will be clearly displayed on the website.
Customs & Duties
- All international orders are shipped DDP (Delivered Duty Paid). This means you will not be charged any additional import fees, VAT, or customs duties when your package arrives. What you see at checkout is the final price.
Tracking Your Order
- Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your package every step of the way.
Lost or Delayed Parcels
- While rare, if your order is lost or delayed beyond reasonable delivery times, please contact us at support@chronoshine.com and we’ll investigate immediately.
- For confirmed lost parcels, we will either resend your order or issue a full refund.
Returns & Exchanges
- For details on returning a product, please see our Returns Policy.
