At Chrono Shine, we’re committed to getting your order to you quickly, safely, and hassle-free — wherever you are in the world.

Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• If we experience a high volume of orders, dispatch times may be delayed slightly, but we’ll keep you updated by email.
  

Delivery Times

• United Kingdom: 2–4 business days via Royal Mail (24-hour express available at checkout).
• International Orders: Typically 7–14 business days depending on location and courier availability. Some regions may take longer.
  

Shipping Costs

• Shipping costs are calculated at checkout and vary depending on your location and service selected.
• Occasionally we run free shipping promotions, which will be clearly displayed on the website.
  

Customs & Duties

• Where our carriers support it, we pay import duties and taxes upfront at the point of dispatch. Where this applies, the charges are included in the price shown at checkout and there is nothing further to pay on delivery.
• For destinations where upfront payment isn’t available, orders are shipped on a delivered-at-place basis. Any import VAT, duties, or customs handling fees are set by the destination country’s customs authority and are the recipient’s responsibility, payable on arrival.
• We’re continuing to expand the destinations where duties are paid upfront.

Returned Parcels & Re-Shipping

If a parcel is returned to us due to:

• An incomplete or incorrect delivery address provided at checkout
• Failed delivery attempts or non-collection from the local carrier
• Unpaid local customs duties, taxes, or handling fees

We will contact you to confirm the correct delivery details.

Once confirmed, the order can be re-dispatched.

Please note that where a return occurs due to incorrect address information, non-collection, or unpaid customs charges, a re-shipping fee will apply to cover the carrier costs of sending the parcel again.

Tracking Your Order

• Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your package every step of the way.
  

Lost or Delayed Parcels

• While rare, if your order is lost or delayed beyond reasonable delivery times, please contact us at support@chronoshine.com and we’ll investigate immediately.
• For confirmed lost parcels, we will either resend your order or issue a full refund.
  

Returns & Exchanges

• For details on returning a product, please see our Returns Policy.